How to Check Your SASSA Appeal Status Online

1. srd.sassa.gov.za appeal

Checking sassa appeal status online is often the fastest and most convenient method. Here’s how to do it step-by-step:

• Access the Portal: Visit the SASSA SRD website (https://srd.sassa.gov.za/appeals/appeal) specifically designed for Social Relief of Distress grants.
• Enter Login Details: You will be prompted to enter your South African ID number and the mobile phone number you used during the grant application. These are crucial for accessing your specific case.
• Navigate to the Appeal Section: Once logged in, look for a section or tab labeled ‘Check Appeal Status’ or something similar.
• Review the Status: The portal will display the current status of your appeal. It could show different statuses like ‘Pending’, ‘Under Review’, or ‘Completed’, each indicating a different stage of the appeal process.

This online check is updated in real-time, providing the most current status available.

2. Moya app Sassa Appeal:

The SASSA mobile app provides a user-friendly interface for managing your grant information:

• Download the App: Available on Google Play Store or Apple App Store, download the official SASSA  Moya app.
• Register/Log In: Open the app and either log in with your existing credentials or register for a new account.
• Find the Appeal Status Section: Within the app, navigate to the ‘SRD Grant’ section, and select ‘Status Check’.
• Enter Details: Input your ID number and the phone number linked to your application to retrieve the status.
• Check the Status: After submitting your details, the app will display the status of your appeal.

The mobile app is particularly useful for users who need to check their status on the go.

3. Contacting the SASSA Call Centre

For those who prefer direct communication or may not have internet access, calling the SASSA call center is a viable option:

• Call the Provided Number: Dial the SASSA call center at 0800 601 011.
• Provide Your Details: Have your ID number and application details ready. This helps the representative locate your appeal in the system.
• Ask for Status Update: The call center agent will access your records and provide you with the current status of your appeal.

This method is useful for addressing specific questions or concerns about your appeal that may not be clear from online or app-based checks.

4. Visiting Local SASSA Offices

If you prefer in-person assistance or have additional documents to submit, visiting a local SASSA office can be beneficial:

• Locate a Nearby Office: Find the nearest SASSA office; this information is available on the SASSA website.
• Visit During Office Hours: Ensure you visit during the designated office hours. Bringing identification and any relevant documentation with you is advisable.
• Inquire About Your Appeal: Staff at the office can provide direct updates and further guidance on your appeal status.

By using these methods, you can stay informed about the progress of your SASSA R350 grant appeal and prepare for any necessary follow-up actions. Each method offers its own set of advantages, allowing you to choose the one that best suits your needs and circumstances.

Reasons for Sassa Application Decline:

• Applicant younger than 60 years
• Alternative income source identified
• Deceased record on Home Affairs
• ID Number already in use by another person
• Existing SASSA grant
• Government Employee
• Means Test not met
• No Banking Details
• NSFAS registered
• RSAT registered
• UIF registered

Possible Solutions for Each Reason:

• If applicant is under 60 years old, wait until they are 60 to reapply.
• If applicant has an alternative income source, they may not qualify for the grant. If their income changes, they can reapply.
• If applicant’s record shows as deceased, they need to contact Home Affairs to resolve the issue.
• If another person is using the applicant’s ID number, they need to report this to Home Affairs and SASSA.
• If applicant already has a SASSA grant, they may not be eligible for another one.
• If applicant is a government employee, they are not eligible for the grant.
• If the means test is not met, the applicant’s income and assets are too high to qualify.
• If applicant has no banking details, they need to provide them to SASSA.
• If applicant is registered with NSFAS, RSAT, or UIF, they may not be eligible for the grant.

How to Appeal a Declined SASSA Application

If your SASSA application is declined, you can appeal the decision.

• Reconsideration: Visit the SASSA Appeals website to request a reconsideration of your application. You will need to provide your ID number and cell phone number. You have 30 days from the date of the declined application to submit a reconsideration request.
• Appeal: If your reconsideration request is unsuccessful, you can appeal the decision to the Independent Tribunal for Social Assistance Appeals (ITSAA). You can get help with this process from SASSA or a legal aid organization.