How to Change Phone Number on Sassa Srd Application

Keeping your contact details updated with the South African Social Security Agency (SASSA) is crucial, especially if you’re receiving the Social Relief of Distress (SRD) R350 grant or other social grants. Your phone number is vital for receiving timely updates about your grants, potential issues, or changes in SASSA’s operations. This guide provides detailed instructions on how to update your phone number across various SASSA services.

Step-by-Step Guide to Change Your Phone Number on Sassa

• Visit the SASSA Services Portal: Access your account at https://srd.sassa.gov.za/sc19/contact.
• Enter Identification Details: Provide your 13-digit South African ID and 6-digit Application ID.
• Submit for Verification: Click “Submit” to confirm your identity.
• Update Phone Number: Select “Change Phone Number,” input your new number, and confirm the change via the OTP sent to your new number.
• Confirmation: After verification, a final confirmation message will be sent.
• Wait Period: Allow up to two weeks for SASSA to update your details in their system.

Importance of Accurate Contact Information:

SASSA relies on your South African ID and phone number to manage and communicate crucial information regarding your grants. To continue receiving your grant without interruptions, ensure your information is accurate and current.

Reasons for Changing Your Phone Number

• Incorrect contact information in SASSA grant applications.
• Loss of SIM card or cell phone theft.

Reporting a Stolen Phone/SIM Card

If your phone is stolen or your SIM card is lost:

• Report Immediately: Notify SASSA by filling out a form on https://srd.sassa.gov.za/sc19/auth with your ID number to report the unauthorized change.
• Confirmation of Submission: Receive a notification confirming your report.

Additional Methods to Update Your Phone Number:

Updating your phone number with SASSA can be done through two primary methods, depending on whether you have your application ID or not.

Change Phone Number Without Application ID:

• • Retrieve Application ID: Start by visiting the SASSA application status link. Enter your 13-digit South African ID number and the phone number initially used during your application. This action will help you retrieve your application ID, which is crucial for further steps.
  • Update Your Phone Number: Once you have obtained your application ID, you can proceed to update your phone number.

Here is the information on How To Change Banking Details for SASSA.

Change Phone Number Using Application ID:

• • Access SASSA’s Detail Change Link: Navigate to the official SASSA government detail change portal. You can access this portal here.
  • Enter Required Details: Fill in your South African ID number and your application ID.
  • Submission and Verification: Click on ‘Submit’ to proceed. You will need to verify your details, possibly including your email, to move forward.
  • Specify the Reason for the Change: In the next dialog box, clearly state why you are changing your phone number. Common reasons might include a lost or stolen phone, or simply updating to a new number.
  • Enter New Phone Number: Provide your new phone number accurately to ensure you receive future communications from SASSA.
  • OTP Verification: Click on ‘Get OTP’ to receive a one-time password on your new phone number. This OTP is essential for verifying the change.

Troubleshooting Common Issues with OTP:

Receiving an OTP (One-Time Password) is a critical step in confirming your identity and finalizing the update of your phone number with SASSA. Here’s how to troubleshoot common OTP issues:

• Fix Receiving of SASSA OTP PIN/Code: If you do not receive the OTP via SMS, there may be network issues, or the SMS gateway might be overloaded. Here’s how to tackle this problem:
  • Use WhatsApp for OTP: Save the SASSA WhatsApp number 082 046 8553 on your phone. Send a simple greeting like “Hi” to initiate contact. SASSA will respond with a list of options. Select the appropriate option to “Get OTP Code.” You will need to provide your reference number, and then click on submit. You should receive your OTP shortly on WhatsApp.
  • Check for Blockages: Ensure that your phone is not set to block messages from unknown numbers, which can sometimes include automated texts like OTPs.

Manual Update:

If all else fails, the most reliable method is to visit your nearest SASSA office. Provide them with your updated phone number, and they can manually update it in the system. This method ensures that even if technical issues persist, your contact information remains current.