SASSA Change Payment Method Online

BySASSA

If you’re receiving a SASSA grant and need to update how you get your money, whether you’re tired of long Post Office queues or you’ve opened a new bank account, you’re not alone. Thousands of South Africans update their SASSA payment methods each month to better suit their needs.

In this guide, you’ll learn why and how to change your payment method, what documents you’ll need, and what to expect along the way. Whether you’re switching from the Post Office to a bank or want to explore cash send options, we’ve got you covered with a clear, step-by-step approach.

Why You Might Want to Change?

There are several reasons you may want to update how you receive your grant:

  • Post Office Delays or Closures: Due to operational backlogs and closures, many Post Offices have experienced disruptions, causing delays in grant payments.

  • Banking Convenience: Bank transfers are typically faster, more secure, and allow you to access your grant via ATMs or mobile apps.

  • Cash Send or E-Wallet Options: Some prefer to receive money via e-wallet for quicker access without needing a formal bank account.

No matter your reason, it’s your right to choose the method that works best for your situation.

SASSA Change Payment Method

Switch SASSA Payment Option

If you’re receiving the Social Relief of Distress (SRD R370) grant, the easiest way to change your payment method is through the official SRD online portal. This method is only available for SRD grant applicants (especially from 2023 onward).

Step-by-step process:

  1. Go to the SRD website:
    Open https://srd.sassa.gov.za in your internet browser.

  2. Enter your ID number:
    Type in your South African ID number. You’ll receive an SMS with a secure link on the cellphone number you used when you applied.

  3. Click the SMS link:
    Open the link sent to you via SMS. This is a private and secure link, don’t share it with anyone.

  4. Select your preferred payment method:
    You’ll be given the option to:

    • Enter a bank account (your name, account number, branch code), or

    • Choose a cash send service (like FNB eWallet or ABSA CashSend).

  5. Submit the information:
    Once you’ve entered all your new details, click submit.

  6. Wait for verification:
    SASSA will verify that the bank account belongs to you. After approval, you’ll receive an SMS or email confirmation.

⚠️ Note: The bank account must be in your name. Payments will not be made to third-party or shared accounts.

Requirements to Change Your Payment Method

To successfully change your SASSA payment method, you’ll need:

  • An active bank account in your name (for bank transfers).

  • Certified copy of your ID or Smart ID Card.

  • Proof of banking (e.g. a bank letter or stamped bank statement not older than 3 months).

  • A working mobile number registered in your name (especially for SRD and e-wallet services).

Note: The bank account must match your ID. SASSA will not pay into third-party accounts.

Available Payment Methods

SASSA currently supports the following payment methods for Social Relief of Distress (SRD) and other grants:

Bank Transfer

Grants can be deposited directly into your bank account (e.g. Capitec, FNB, ABSA, Nedbank, Standard Bank, TymeBank, etc.). This is generally the fastest and most secure method.

South African Post Office

SASSA can send your grant to your local Post Office for collection. However, many Post Offices have closed or face delays, prompting many to switch methods.

Cash Send / E-Wallet

If you don’t have a bank account, you can opt for a cash send service through partners like FNB eWallet or ABSA CashSend. You’ll receive a code via SMS to withdraw funds at participating retailers or ATMs.

Timeline & Approval Process

Once you’ve submitted your new details:

  • Verification takes 5–10 working days.

  • SASSA checks that your ID matches the bank account.

  • You’ll receive an SMS or email once your update is processed.

  • Payments will be routed to your new method in the next payment cycle (usually the following month).

Troubleshooting Payment Method Changes

Here are some common issues and how to resolve them:

Not Receiving Payments?

Status Stuck in “Pending”?

  • This may mean your payment method or ID verification is still underway. Wait 7–10 business days.

  • Contact the SASSA helpline at 0800 60 10 11 if delays persist.

Rejected or Declined?

  • Your payment update may have failed verification.

  • Make sure you submitted a correct and complete bank statement or bank letter.

  • You can appeal or resubmit through the same portal.

Frequently Asked Questions

How often can I change payment methods?

There is no fixed limit, but SASSA recommends you don’t change methods more than once every 3 months, unless necessary, to avoid processing delays.

What happens to my grant if I change methods mid-month?

If the update is verified before the next payment cycle, it will be deposited into your new method. Otherwise, it will go to the previous method for that month.

Can I receive SASSA grants without a bank account?

Yes. You can use the Post Office or cash send/e-wallet services, but having a bank account is often faster and safer.

Do I need to reapply after changing payment methods?

No. Your grant status stays the same. You’re only changing the channel through which you receive the money.

Changing your payment method puts you in control of how and when you receive your money. Whether you’re switching for speed, security, or convenience, the process is straightforward if you have the right documents.