Use SASSA OTP to Withdraw Money

If you receive a social grant from the South African Social Security Agency (SASSA), you now have more convenient ways to access your money. One of the newer, safer options is withdrawing funds using a One-Time Pin (OTP). This method helps you get your grant at participating retailers or ATMs without carrying your SASSA card everywhere.

SASSA OTP Withdrawal Option?

An OTP is a six-digit code sent directly to your registered cellphone number by SASSA. You use this code to confirm your identity and withdraw your grant without needing your physical SASSA gold card.

This option was introduced in response to:

• Card replacement delays during card phase-outs in 2022–2023

• Fraud prevention measures

• The need for contactless, card-free withdrawals at partner retailers

The OTP system is most commonly used for the SASSA SRD R370 grant (formerly R350) but can also apply to other grants if beneficiaries request cardless withdrawals.

Where You Can Use the OTP

You’ll be able to withdraw using your OTP at partner retailers and certain ATMs. The most common retail partners include:

• Shoprite

• Checkers

• Boxer

• Pick n Pay

At these stores, you’ll go to the till or money market counter, provide your OTP and ID, and then collect your funds.

Withdraw Using Your OTP

Here’s how you can securely withdraw your money using an OTP:

Confirm Your Phone Number

• Make sure SASSA has your correct, active cellphone number. OTPs are only sent to the number on file.

Receive the OTP

• You’ll receive a unique 6-digit code via SMS.
• Each OTP is valid for a limited time (usually 30–60 minutes) and can only be used once.

Go to a Retail Partner

• Visit one of the participating retailers.
• Bring your South African ID document for verification.

Withdraw Your Cash

• At the till or money market counter, provide your OTP and ID.
• The cashier will verify and hand you the money.

Get Cardless Payment in Bank

Besides retailers, SASSA also allows you to link your grant directly to your personal bank account. This means your grant can be deposited without needing your card at all. Once the money reflects in your bank account, you can access it using your bank’s cardless services or at ATMs.

If you’re asking, “How do I change my banking details”, you can do it online. This option is especially useful if you want the convenience of withdrawing cash at your own bank’s ATM or prefer to use cardless withdrawal services offered by banks like Capitec, Standard Bank, and FNB.

Benefits of Using the OTP System

• Convenience: No need to carry your card everywhere.

• Security: Codes expire quickly, making it hard for fraudsters to misuse.

• Accessibility: More options to withdraw, especially when Postbank or ATMs are down.

• Flexibility: Helps during card replacement or when your SASSA card is lost or damaged.

Frequently Asked Questions

Using the SASSA OTP withdrawal option gives you greater flexibility and peace of mind when collecting your grant. Whether you’ve misplaced your card, are waiting for a replacement, or just want a safer way to withdraw, the OTP system ensures your money is accessible and secure.